Read before you purchase a Climate Master Tranquility unit
Last Post 16 Jan 2021 05:08 PM by newbostonconst. 89 Replies.
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GeoFANUser is Offline
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15 Jun 2015 02:44 PM
"Until this customer support model changes, GSHP, IMO, will always be a niche market product" Expensive niche market! I'm now on my third CM unit since the original install in 1998. I thought the first unit lasting just 13 years was a fluke, but the second and third units came out of the crate with problems. And, if Virginia Air if your vendor...good luck getting it resolved timely or reimbursement on the "Labor Allowance"! My forth unit will be purchased off of Ebay. Yep, I know that the warranty will be nullified when I install it myself, but from where I stand I cant tell the difference.
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20 Jun 2015 08:44 AM

""Until this customer support model changes, GSHP, IMO, will always be a niche market product"

Furnace manufacturers operate the same way. This model is not unique to geo. Nor are customer complaints. The difference is when people tank furnace design and install the numbers are smaller and they complain on HVAC Talk not here. One furnace manufacturer with multiple familiar brands, put out bad product for more than a decade that in some cases was making people ill and they accepted very little responsibility until hit with a class action law suit. This is an example of manufacturer responsibility. Most geo complaints could have been handled by the original installer (if competent) with little fuss or muss.



I'm now on my third CM unit since the original install in 1998. I thought the first unit lasting just 13 years was a fluke, but the second and third units came out of the crate with problems. And, if Virginia Air if your vendor...good luck getting it resolved timely or reimbursement on the "Labor Allowance"! My forth unit will be purchased off of Ebay. Yep, I know that the warranty will be nullified when I install it myself, but from where I stand I cant tell the difference."

Little is offered about why you had to make changes, but where was the installer in all of this. It appears Virginia air is a distributor. It would be the installers job to resolve things in a timely way and to accept the labor allowance when he/she gets it. The first line of customer service again is who ever installed it for you. Why no criticism of the installer?

When folks buy this or any other equipment, ask the person selling it to you: If I have trouble with it, you'll be the one to fix it? You will accept the labor allowance as payment in full?
I had a client tell me not to bother preparing a quote once upon a time because I showed up to his home to size the system in a hooded sweatshirt. Nobody has ever asked me to leave their home if the system acted up based on what I was wearing....but folks do often make decissions for the wrong reason. (btw I ran the numbers and gave that man my best advice hopefully he had a good outcome). Because the numbers are large shop hard and get references. Ask for jobs where stuff went wrong so you'll know how the suitor behaves when you need them most.
Joe Hardin
www.amicontracting.com
We Dig Comfort!
www.doityourselfgeothermal.com
Dig Your Own Comfort!
engineerUser is Offline
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28 Jun 2015 01:15 AM
Hoodie fail?!

I had a guy cancel a whole house deep energy audit intended to determine why he was burning through $600 in electricity every month...why?

Because in the course of my summer weekend gig as a marine patrol deputy I'd written him a $12 parking ticket for parking his van at a boat ramp in a long deep parking slot posted for vehicles with trailers ONLY.

Whatever!
Curt Kinder <br><br>

The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is - Winston Churchill <br><br><a href="http://www.greenersolutionsair.com">www.greenersolutionsair.com</a>
joe.amiUser is Offline
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03 Jul 2015 09:56 AM
I actually am replacing a DSH today. Not a common problem. first Climatemaster told me they were back ordered 100 units. Next they weren't sure when they could ship......blah blah blah. My client has been out of cooling since last Saturday. Fortunately the MI weather has been mild.
I stayed on this as did my supply house including a guy already away for the weekend who reached an engineer buddy at CM who stirred one up and dropped it in the next day air box.

Who my client bought the equipment from and who I bought it from mattered. Those of you who believe your contractor is getting stonewalled and you have to wait..... may have hired the wrong contractor.
Joe Hardin
www.amicontracting.com
We Dig Comfort!
www.doityourselfgeothermal.com
Dig Your Own Comfort!
engineerUser is Offline
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18 Jul 2015 10:47 PM
Every now and then I reach down into my vendor contacts to "pull a rabbit out of a hat" (solve a problem quickly and correctly). We are only as good as our employees and suppliers let us be. Those relationships matter and let us do better by our clients than fly-by-night, Johnny-come-lately competitors.
Curt Kinder <br><br>

The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is - Winston Churchill <br><br><a href="http://www.greenersolutionsair.com">www.greenersolutionsair.com</a>
DANNY SUser is Offline
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05 Feb 2019 01:19 AM
I AGREE WITH THIS PERSON CONCERNING THE SORRY EQUIPMENT AND SERVICE FROM CLIMATEMASTER--MY SYSTEM COST ABOUT $40,000 INSTALLED WITH A YORK BACKUP FURNACE--IN THE 6 YEARS I HAVE HAD THE SYSTEM, I HAVE HAD TO REPLACE THE A-COIL (CLIMATEMASTER PRODUCT MY COST $1200 FOR LABOR), FLUSH THE SYSTEM 3 TIMES AT COST OF APPROXIMATELY $900 EACH TIME,REPLACE 3 TXV REVERSING VALVES AT COST OF $300 EACH, REPLACE OR ADD GAS TO COMPRESSOR 3 TIMES AT COST OF $200 EACH TIME, REPLACE THERMOSTAT AT COST OF $600 AND PAY FOR EXTENSIVE SERVICE CALLS OTHER THAN THOSE MENTIONED HERE--I AM LOCATED 60 MILES FROM THE SERVICE CENTER SO HAVE TO PAY EXTRA FEES FOR MILEAGE FOR EACH VISIT--THIS SYSTEM HAS BEEN NOTHING BUT A DISASTER FOR ME!! LEAVE CLIMATEMASTER ALONE

INSTALLED CLIMATEMASTER TRANQUILITY 27 GEO SYSTEM IN 2012--VERY EXPENSIVE INSTALL--SORRIEST EQUIPMENT I HAVE EVER SEEN--NOTHING BUT PROBLEMS SINCE DAY 1 AND ABSOLUTELY NO HELP FROM CLIMATEMASTER--ELECTRIC BILL MUCH HIGHER SINCE SYSTEM INSTALLED--STILL USING BETWEEN 700 TO 1,000 GAL GAS ANNUALLY WITH BACKUP FURNACE (THIS IS IN VIRGINIA WHICH IS NOT AN EXTREMELY COLD STATE)--WRITTEN SEVERAL EMAILS TO CLIMATEMASTER CUSTOMER SERVICE AND HAVE NEVER RECEIVED A REPLY--DO YOURSELF A FAVOR AND DON'T EVER USE ANY OF THEIR EQUIPMENT--YOU WILL BE WASTING YOUR MONEY--THE HVAC COMPANY WHO INSTALLED THE SYSTEM DOES NOT SELL CLIMASTER EQUIPMENT ANYMORE--THAT SHOULD SAY ALL YOU NEED TO KNOW--I WOULD LOVE TO SUE THEM FOR SUCH SORRY SYSTEM AND SERVICE, BUT COST IS PROHIBITIVE
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05 Feb 2019 01:41 AM
Wow, that's a shocking story. I've had a ClimateMaster system for 5 yrs. w/o a problem. Hope this good record continues. My installer has always been helpful if I've had questions, and they're still selling these systems. I also have 3 neighbors with CM systems and they've been happy as well.
DickRussellUser is Offline
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27 Feb 2019 11:21 PM
I, too, can add my successful installation story. My 2-ton Tranquility 27 system was installed & commissioned in late winter 2011. With the exception of a failed water valve a few years ago, which I replaced myself while the electric strip heated the house for a couple of days, the unit has been operating flawlessly. It uses the Standing Column Well design, with a well drilled to support a three-ton unit. Water flow is 6 gpm. The breakers for the electric strips (1KW & 5KW) are left off, as the unit keeps the house at set temperature in just first stage. The house is superinsulated, with a heat load of about 19KBTU/hr at 0 F outside temp, by my best calculation from running data.

I imagine the great majority of running GSHP installations are successful, but we tend to hear from the few that didn't go well, due to either flawed installation or the occasional lemon of a unit.
supercellUser is Offline
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16 Jan 2021 04:09 PM
10 years ago this week I joined this forum! Up until now my two Tranquility 27's have been flawless, but with 9 months left on the parts warranty one of the coil's just sprung a leak. I was quoted 3K for labor. Would you do the repair or just look into replacing a 9 year-old unit at this point?
newbostonconstUser is Online
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16 Jan 2021 05:08 PM
Buy a new one....
"Never argue with an idiot. They will only bring you down to their level and beat you with experience." George Carlins
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