New Climatemaster System Needs Freon
Last Post 23 Nov 2014 08:28 AM by ACES-Energy. 3 Replies.
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MkapuUser is Offline
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16 Nov 2014 01:26 PM
Hi All

I am new to this forum but have a question about my geothermal system.  I have had a geothermal system installed on April 2013.  Since then I have gone thru a summer2013, winter2013 and then another summer season 2014(although it was a pretty mild summer season for New York 2014).  I have 2 systems installed one 3 ton for upstairs and 5 ton downstairs.  Both systems were working fine until around the end of October 2014 I noticed the heat output was not good from the upstairs system called a tech and he said the freon level was low.  My question is can that be the fault of the installer or its always the fault of the manufacturer.  The system is one unit and the freon is enclosed not sure if the unit came with the freon or was the freon added during the installation process.  I called climate master customer service she said I have 5 year parts & labor warranty and 10 years parts warranty but someone will call me back within 24 hours.  I am still waiting for the call although its only been 2 days.  I will call them tomorrow again.  I did pay the tech $380 to recharge the system with Freon.  I need to know who is suppose to cover that since my system is under warranty.  The original installer in not in the picture since he was not able to adequately come thru for me for service related issues I called another local company.
dgbairUser is Offline
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16 Nov 2014 03:06 PM
I would have assumed your upstairs unit would only be the air handler and the compressor would be in the basement... but you indicated the 'system is one unit'... are you sure of that? If the system is indeed one unit, then it's a fully closed unit and from what I know they always come fully pre-charged. If the system is a split unit, ie compressor in the basement, then I would guess a line set connection has a slow leak somewhere. Did the guys who serviced the unit find a leak?
joe.amiUser is Offline
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17 Nov 2014 10:09 AM
You have a leak in the system which could be manufacturers, vendors or installers fault. Warranty doesn't cover the refrigerent and it will go away again if the leak isn't found and repaired.
Joe Hardin
www.amicontracting.com
We Dig Comfort!
www.doityourselfgeothermal.com
Dig Your Own Comfort!
ACES-EnergyUser is Offline
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23 Nov 2014 08:28 AM
If you want to either post photos here or email them to me, i can help you figure out what unit you have in your attic.

Unfortunately, we have worked on many CM units.

If it is a split system (ie. compressor in basement, air handler in attic), the installer is responsible for installing the copper tubing and refrigerant. This can be a tricky task if not experienced. Also, please not that while i dont think in 2013, but some previous model years, the manual was wrong and recommended the wrong line set pipe ID/OD size, which would throw the unit performance off, especially on long line-set runs. A leak in this system typically would be on the installer side of thing.

If your compressor is in the attic, it is considered a closed refrigerant system, and more than likely could be at fault of manufacture if installation followed proper methods. We have seen leaks at many different spots throughout the closed system and have been a tricky fix. Careful diagnostic is required.

CM does offer a warranty if it was the manufacture issue, but it never would cover the full cost of the repair. Typically on systems I install, I eat the difference from what is reimbursed to me (for a certain period of time). If another installer installed, i charge them the radiance, which sometimes is a fair amount of money to a homeowner having to shell out,while I am kind and play gentle, I am not in it to pay for others mistakes.
www.ACES-Energy.com
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