WaterFurnace Evaporator Coil Failure
Last Post 22 Feb 2013 01:43 PM by Hitch. 21 Replies.
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joe.amiUser is Offline
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13 Feb 2013 07:13 AM
Please keep us up to date with your situation. Others will want to know how your dealer and Waterfurnace handle this.
Joe Hardin www.amicontracting.com We Dig Comfort! www.doityourselfgeothermal.com Dig Your Own Comfort!
HitchUser is Offline
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22 Feb 2013 01:43 PM
Posted By WF_Inc. on 11 Feb 2013 12:56 PM
Our Director of Customer Support has left a message for Hitch. We have also been in contact with the contractor and are working to resolve this issue. Once we have more information we will re-post.

WaterFurnace International, Inc.

Posted By joe.ami on 13 Feb 2013 07:13 AM
Please keep us up to date with your situation. Others will want to know how your dealer and Waterfurnace handle this.

Well, I have not been able to speak with the Director of Customer Support (I think that he is David W. - who I referenced in my earlier post).  I originally tried to reach him on January 11.  When I asked to speak with him, I was essentially told that he would not have any additional information to share - other than what the original rep. told me.  My impression of what the CSR said was that I shouldn't bother to speak with him.  I asked, nonetheless, to do so.  I ended up in his voice mail and left my work number for him to call back.

I don't know what he did with that voice mail, except to say that I have no information that he has ever called that number.

He did, however, call and leave a message (during work hours) on my home voice mail.  He apparently got that number from my installer.  I understand that he did speak with the person at my installer who deals with warranty issues.  He made a comment about me posting on the internet and confirmed that the installer replaced my coil.  He was under the mistaken belief that WaterFurnace had already sent a shipper to pick up the failed coil.  It was, however, still in my installer's shop.  A shipper later picked up the coil for shipment back to WaterFurnace.

After seeing WaterFurnace's post on page one, I heard the voice mail on my home machine and called him back.  That was on Feb. 13.  His voice mail indicated that he was out till Tuesday.  Once again, I left my work number.  I have not received a return call.

In sum, I originally left him a message on January 11.  It is now been 6 weeks.  If there is a proposed resolution, I am interested in hearing what it is.
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