I have had problems with Water Furnace from day 1. I have 2 furnaces a 4 ton and a 4.5 ton. One seems to work semi ok (no flashing lights) the other one has had nothing but problems. I have spoken to the dealer who is no longer selling the units. Have written multiple letters to Water Furnace only to give me a list of dealers that I haven't tried yet. I've had 5 different companies here all "Water Furnace trained" which is a bunch of bull. I've changed thermostats, compressors, fuses, contactors, valves, power supplies,cleared the drain. My unit switches into emergency heat at the first cold spell and blows cold air to boot, the lowpressure switch is always flashing on only one unit. After replacing a perfectly good compressor now they say it must be the main board. So lets just change out every single part until it starts working? That seems to be water furnaces expert training. Is there anyone out there that really knows the product well enough to troubleshoot it  and actually fix it? 
My monthly bill on a 4000 sq ft house averages $450. thats over $5000. a year theres NO SAVINGS, only ONGOING COSTS plus to pay additional water furnace "experts" to t-r-y to fix the problem ... more like experimenting. Not to mention having to freeze or supplement my heat with an electric heater during the winter.
Anyone considering geo thermal ....SAVE YOUR MONEY and go another route. I live in the Toronto region in Ontario and have yet to find someone that can fix the unit.... and like the other people on here ....YOU GET NO SUPPORT FROM WATER FURNACE ... NOTHING oh and yeah that limited warranty ....MEANS NOTHING ...cuz it will expire before anyone figures out how to fix it, if they ever do. If there's anyone in the Toronto or Durham region that knows how to fix a water furnace I would like to hear from them.
Personally I think water furnace has a high volume of lemons out there that they are not willing to be responsible for. I like the whole geo thermal idea, water furnace never again. I would like to replace it with another geo system ... anyone have any recommendations?

Based on our experience and huge outlay of dollars (on installation and each time a technician comes to the house to replace faulty parts that should be covered by warranty) and spinning electric meter without benefit - avoid Earthlinked DX systems.

Neotobeo

I can understand your Frustration right now, regarding your situation with your geothermal. But to add a negative comments on other threads, other then the one you started is a little to MUCH.

After Earthlinked resolves your issue. Are going to come back and amend all your statements.

Earthlinked is not the PROBLEM, your dealer was at fault.

???
Are you looking for help , or looking for a place to bash a company and an industry?

Has anyone verified that your ground heat exchanger is working propoerly?
Has your system been purged & flushed of all debris & air?
What's the Entering Water Temperature, Leaving Water Temperature and flow rate in GPM?
Do you have a detailed log of the start up proceedures and specs?
Do you have a record of all the measurements taken at each service call?

Unfortunatately, you will have to educate yourself on the basics if you can't find someone to 'just fix it!'. The basics start with verifiying whether or not the ground loops (all of them!) are working properly. There's a greater likelyhood that the problem is with the design/installation then WaterFurnace turning out lemons.

SR

Best bet is to start with the one you have.
You have seen negative comments about Waterfurnace, but many positives as well.
There is not something unique to WF that makes it more fallible than other makes.
Your original comments while rife with frustration have little detail that will help us help you.
Problems in summer and winter both seem to indicate inadequate waterflow.
How 'bout helping us with some simple tests of your own.
Provide us with the heat loss/gain calcs for your home.
Purchase a probe type thermomneter and check entering and leaving air and water temps.
Specific answers to specific questions will help us help you. Brevity helps to keep answers from getting lost in frustration.
There are a lot of talented folks here, bet ya lunch we can help some.
Good luck,
Joe

Marlene has every right to come on this forum and "bash a company and an industry" since she paid a lot of money for a system that is suppose to work and save money. This company and the industry will destroy itself with the attitude of "oh well, try someone else".

As a potential geo customer I certainly pay attention when I hear about problems Marlene is having. Why in the world would I risk so much money if a problem like hers can't be quickly resolved? Why would a manufacturer sell to a dealer who cannot install or fix their product correctly? When their dealer has failed why wouldn't they rush to take care of the problem to save their reputation? Similarly, Why would a dealer sell a product that breaks down so easily?

And I know you guys are trying to be helpful (and are consistently helpful to everyone on this forum) but really why should Marlene have to learn anything about her system except where the on/off is and how to set the thermostat? She hired a pro so she wouldn't have to do the troubleshooting. Unless it gets to that point this industry will flounder. OK I'm done with my rant.

Can any of you guys recommend a top notch installer in Toronto to Marlene? If not it looks like Marlene has the choice of becoming her own geo tech or having the system replaced with a more conventional HVAC system.

Marlene, if you like a good puzzle and are up for a challenge then follow up with a detailed description of the issues and these guys will most definitely help you figure out what's wrong. They are top notch and I've seen them help many others on here.

We veterans here cringe whenever we read similar stories, and I wish that WF was a bit more meaningfully responsive than sometimes appears to be the case. Several truths sometimes get lost in the shuffle:

1) Geo can work really well, last a long time, and provide quiet, 'green' comfort at least lifetime cost.

2) Brand matters far less than skill and integrity of installer.

GregJ's rant is spot on but misdirected - preaching to the choir here. That Marlene's dealer is no longer in the biz is not a good sign for Marlene's system but may be good for the industry - that dealer is no longer out there creating geo debacles. Again, I wish that WF was a bit more proactive in situations such as this one.

We're on the internet, not able to lay hands on Marlene's system, so we need the measurements Joe asked for to be able to help.

Thing is greg that many times folks don't come here to squak until after our #1 peice of advice "check references" has already been ignored. So yes we'll seem impatient sometimes. But geo was in Boise Idaho in 1892 and folks treat it like it's new and mysterious.
It's not but it can onlly be fixed or installed by good contractors. If you want my help in Toronto from MI, then yes you'll have to answer more questions than a homeowner in my service area would as I know no one there. Can't help it. Paging Marlene....Can't help without feedback.
Do I hold manufacturers accountable for bad dealers? No more than I'd blame a bar for a drunk driver....and yes I get that some people do, just not me.
Truth is some folks come here with an agenda to complain while others actually want help. The ones who want help will answer our questions.
If you want a good geo experience and a payback better than anything else in your portfolio you'll do your due dilligence and be one of the "lucky ones" that shopped like you should have for a system that costs 10's of thousands of dollars.
I don't know that Marlene's experience can't improve, but that will take answers. Can't blame me or my product and industry if I don't get them.
Good luck,
Joe

I disagree a bit.

If WF won't correctly select and police the quality of the dealer network they might just as well sell the things over the internet to anyone with a valid credit card and let the chips fall where they may. That may work for air source, which has become commodified to a large extent, but it won't work for a more complicated, emerging technology such as geo.

I know geo is mature (didn't know about Boise in 1892) but it is 'new' to most resi customers.

It does the brand and the industry no good when horror stories abound.

I think many homeowners want to do the right thing but lack the technical wherewithal to discern genuinely competent installers from charlatans.

See do your do diligence for my response to that.

Main thing here is that we get the author's unit working correctly.
Free internet advice will take some sweat equity on her part.
Other options are to continue to call installer and mfg, or hire another local geo expert (make sure to get references).

First question of heat load should be in the paperwork from the sales presentation.

I send my customers (prospective buyers) here for two reasons. First so that they can make the most educated decision and second so that they know who I am. It avoids confusion and elevated customer knowledge = elevated customer satisfaction.

j

Moved to new thread.

Great marketing idea / sales tool. Let's them do as much or as little research as they like and your own posts speak to your skill and experience.

I stayed away from what the posts speak ABOUT your skill and experience (or mood)...

Is there a reason we haven't tried the WF recommended dealers?

Is it just me or did anyone else notice that author criticized WF while ignoring their list of people to help and hasn't answered any questions with which we might help....
Paging Marlene...
You don't really have to buy me lunch if we help, but at this point you need to respond to our questions for your complaints to be taken seriously.
j

Joe, I don't see crankiness or impatience in your posts. I see someone who isn't satisfied unless the job is done right. If I was in your area you'd be the guy I'd want to put in my geo system.

I noticed that Marlene tried 5 different WF trained companies that didn't fix it. WF's training and vetting deserves criticism at that point.

Marlene, sounds like you need someone above the installer level. A HVAC Professional Engineer (PE) with WF experience is likely to be that.

That we haven't heard back yet from Marlene has aroused my suspicion that all may not be as it seems.