Product support has become a blame the end user or something else.
But never take responsibility. Like an insurance card says dont admit fault.
Call your agent.

Well here we are with a classic call you agent. LOL

As with any project there are many factors involved and as buyers of the materials to complete the project we hope we have chosen companies that will stand behind their products and services.

When the buying and researching begins all the product vendors and professionals tell us how great they are and how great the product or service is.  

We as consumers must then purchase products and then pay the professionals to have the products assembled for the project at hand.

Some require special installation or qualified professions to insure proper assembly.

Some companies build the product to the specs the professional has sent them.

So now where does that leave the consumer when the product or assembly fails to perform?

Product support? 

Once the product is coming apart or not meeting the expectation of the buyer.

We contact the professional. Ask them why is this happening?

Well we did put it together but sorry we have completed your project but we didn’t make the product just installed it. ?? oh yea??

Now we are left if a non functional product in our project.

Now that the professional has said he has no responsibility which I don’t understand.

He sent the order to company that he installs their products to have our products made.

But has no way of helping us get the product or assembly fixed.

Oh yea Do the law suit. Many hours and more money for a long wait game.

Deciding we have maybe a faulty product that our professional can’t offer any repair or replacement on.

We get another professional to check it out and they say yes we can fix your problem but we charge X. And since it was installed by someone else they will not say that the professional that did the original install did anything wrong.

So we then contact the manufacture and see what they think may be problem.

But they don’t end a factory rep they send another professional to look.

Same thing yes it’s not right but don’t think your professional you hired did anything wrong wouldn’t want to get in the middle of that.

So we ask why does the product not perform as expected and how do we fix problem.

Now you have asked for help but no one seems to be responsible.

Product specialist have suggested we sit down become engineers and find the problem cause.  Then present it to prove it’s a faulty product. Pictures are not enough so it seems.

I don’t know I just bought the product had it installed. And now it is not safe to be around as it comes apart.

I am amazed at how qualified professionals have responded in this forum.

Professionals telling a consumer to sit down and figure it out themselves,

And then your story is might be creditable.

That’s why the consumer has tried to get product support from the professionals they have bought or received services from.

Thought the forum that covered the product and how great it was would stand up as a community and try and help from their professional side without trying to make a buck.

Or point blame to the person who bought the product.

The consumer only wanted to have the product that seemed so great and usually is when done right.

What happened to maybe our product is failing lets see what we can do to help.

As opposed to something we did wrong. 

Appears they have called their agent and he said dont admit fault.

 

Sincerely:

Concerned user