Pipe is for the water supply to make soil wet. Wet soil has better heat conductivity and better specific heat compared to dry soil.
If you have high e-bill then the installer suggested you could check the following things,
(1) What fraction of the hour does heat pump running at the given temperature?
(2) Does it cause axilliary heat running?
(3) Do I have additional heat loss, which was not accounted when the system was designed ? (Do additional insulation)
If your system needs to run long time check the return vapor temperature (measure the temperature of the copper pipe on the returning side). If it is below 30 F, there is not enough heat exchange on the ground. Ask installer to check for the system defect, there may be ECR's 5 year warranty??
Hope it helps.