Kevin... Any updates?

Hi  Greentree,
The bulged sip panel is on the sub floor in that area of course is on Rim board, the rim board is on the poured foundation. What would a beam have to do with it?

They should base their decisions on all of the information that they can get their hands on. 

Ya, these are the noisest walls . People should know that these 4" walls are terrible for noise reduction. They actually channel the noise around corners etc....Nothing like laying in bed and hearing your neighbors, as if they are in you hallway etc.. Vehicle sounds  , dogs etc.....  all clear as a bell. Low pitch, high pitch, it does not matter.

Yes people should know that when you do have a problem with a companies product, that you will pretty much be on your own.

Yes,a contractor that had a tremendouse amount of experience with Thermocore panels came out. He was puzzled too, about everything stated.  noise.... He was amazed at how much noise came thru the walls. and how it transmitted down the walls. He could only come up with theories about the bulge at the center of the wall. So... all of these people.Lockhart.etc... are basing their opinions on theory.

If only Thermocore had the time to actually come and try and solve the problem of their failed product. They were in in town for a seminar, and still do not care enouph to come to the site. We are just several hours apart..So, the wall continues to bulge. Maybe my house is so tight, that it blew..LOL.

If any of you experts want to come and check it out, feel free..I would love to get this remedied

Again, I am trying to do my best to address the issue expressed in this thread.

We sent an inspector out to Kevins house.  As a service our inspector took a look at his entire house construction not just the panels.  He uncovered numerous problems none relating to the panels themselves. 

He uncovered a major problem with the floor system that was confirmed by the manufacturer.

He uncoverd a problem with the roof trusses.

He noted the noise from the sump pump discharge pipe into the house. 

The basic finding was questionable workmanship on the part of the builder.  I believe Kevin is suing his builder over the problems.  I believe Kevin has needed to correct all of the problems we have pointed out to him which only lends creditablity to our findings.

I reported these findings to Kevin.  
I have tried to help Kevin
Kevin continues to attack Thermocore dispite findings to the contrary.   

I cannot undue what has been done.  We offer install on every project we build for this very reason.  We did not install Kevins panels.  The installer makes the project.  If proceedures are not followed problems can arise.  Given the questionable building methods used on such basic items as floor systems and trusses, who knows how an unfamiliar product such as panels were delt with in the field.  We know from Kevins own statements that the builder "abused" the panels during install.  All Kevin needed to do was to call us and we would of sent someone out to supervise and be sure the panels are installed properly. 

Lastly and again, if anyone has any questions or comments please contact me directly.  My number is listed in these threads. 
We have been manufacturing the worlds most advanced panel system for over 10 years.  I stand by our product and I stand behind our company.  I do not stand behind other peoples work. 

Is that description accurate? 
If not, can you specifically identify what was mis-stated?
If it is accurate, why do you consider this to be Thermocore's fault?

This will be my final input into this thread.  Kevin asked that we send someone out to review his situation and we did.  No charge, no strings.  We inspected his home, answered questions and advised him on other build issues with his house.  We did everything Kevin asked.  I sent my most experienced field panel person to his house as he requested.  We reported to him what we felt were the issues with his home including but not limeted to his panels.  He seemed satisfied. 

Again I can not undue the fact that Thermocore did not install his panels.  I can not undue the fact that his builder did not know what he was doing when it came  to installing panels.   I can not undo the fact that Kevins builder cut into the panels in the location where Kevin is having a problem. 

We went to Kevins house to inspect his house and reported to him what we found.  This is part of our customer service.  We advised him on steps he could take to improve the quality of his home.  Again this is what Kevin asked us to do and we did. 

I can not address the noise issues in his house.  Any data we have about noise comes from our customers and my own experience working in offices made from our panels.  Given all the problems Kevin has had with his house (most not related to panels) who knows what might have taken place during install that could be contributing to the problem.  I can not advise Kevin on how to improve the condition to his satisfaction because I have no history with a similar problem.  In 11 years of manufacturing panels we have never had a situation such as this.  I told Kevin I did not have any advice for him because anything I told him would be a guess.   

We have done exactly what Kevin initially asked us to do.  We went out and inspected his house.  We reported to him what we found and offered advise where we felt we had the knowledge base to do so.  That is what Kevin asked us to do.  Unfortunatly that has not satisfied Kevin.  I have no further advise to offer and our solutions are not what he wants to hear.  My only final comment to Keven is the same as the phone message I left him.  (I have called and spoken to him about his issues)  We have done all that he has asked of us.  We manufactured his panels exactly as specified.  We came out and inspected his house, reported what we found and offered solutions to fix what we though we could.  The fact that I have not perconaly visited Kevins house is of no conciquense.  I sent my best field person to inspect and report.  That is what Kevin agreed to and was done.