You need to go after the installer...NOT the manufacturer!

This is a reply to jrupinsk 12/22 post. Functionally, this sounds exactly like my neighbors problem. He promised to get me the name of the part that failed and I'll post it when I know. I don't think it was the control board. My first thought was that Carrier should reimburse, but thinking about it, the installer should have known it wasn't functioning properly, especially after a years worth of high bills. I know who isn't going to reimburse them though: The electric company.

That would be like asking Exxon to reimburse for gas costs while your car was getting low mpg...so not their problem!

Actually it would be like going after Chrysler for the excess gas you had to buy if the new car you bought came with seized brakes that cost you in mpg. Their defective part caused the increased cost.

Regardless of what the warranty says you have a right to be upset about the extra costs. However the only resolution would be a civil suit which you may or may not win but would certainly cost a lot of lawyer fees. It might not hurt to be a squeeky wheel for a while but if they won't cover the cost resulting from their defective part your probably better off dropping it. Good luck.

I agree with Greg, squeeky wheels do get greased from time to time.
One thing that I suggest to folks is that product is sometimes easier fpr a contractor to offer up than cash.
Contributions from installer, supplier and manufacturer could result in "free" extended warranties or filters or........
You get something for your inconvienience and the other parties get to pay it in fractional dollars.
-That said......the dealer/supplier/manufacturer retort, can be why didn't you call us before all these bills were generated.
In the sticky break scenario above, manufacturer and dealer could justifiably ask why you waited so long to have the vehicle looked at when it was obviously behaving poorly.
Consumer due diligence becomes a question as well.

Pick your battles shoot for something you might get free filters........extra labor warranty or ductwork modifications (labor is easier for me to give away than cash or product).....
Good luck,
Joe

The old saying goes " there ain't no free lunch" cost always gets passed on to the consumer.

Something is definitely wrong. My home is 2000 sq feet, with tranquility 27 and water to water unit. My bill for last month was $256. That includes water, power, sewage fees and I live in western canada where the temps in nov and dec were sometimes dipping to -40C.

I would be looking hard at who installed this system.

Just another note, my 2000 sq foot home in western canada has 6, 230' wells. And remember, it get alot colder here than in NJ and my system runs very well. Sounds to me that is the issue right off the top, not enough wells and not deep enough.